Our Customers Say It Best: Recent Testimonials

10/2/2024 (Permalink)

At SERVPRO of Lee County, we're dedicated to providing the highest level of service to our customers during some of their most challenging times. Whether it’s fire or water damage, we know how important it is to act quickly and deliver quality restoration work that helps you get back to normal. We take pride in the relationships we’ve built and the trust our customers place in us, and we’re always grateful when they take the time to share their experiences.

Here are a few of the recent reviews we’ve received on Google from satisfied customers who have trusted us with their restoration needs:

"SERVPRO did an outstanding job from start to finish after our hot water heater damaged floors and interior of our home. Everyone took pride in their work and went above and beyond. Everyone worked their butts off! Thanks for a superb job. Kudos to all, Octavia, Corey, John, Tammie, Birdie, Sam, Toney, Edwin, Matt, Butch. Thank you for all you did! Definitely recommend SERVPRO."

"I called SERVPRO to perform water mitigation for my kitchen water leak, they sent out Eva, Butch and Matt. This crew from SERVPRO did an outstanding job with the demo, cleaning and installation of drying equipment also they were professional explaining the scope of work. If I have any water related issues in the future I'll definitely call SERVPRO. THANK YOU."

"The SERVPRO Team of Lee County Alabama did a great job! They worked hard to remove the moisture! They were helpful, courteous and respectful! Thanks to Eva, Pedro and Zach for their hard work! Thank you!"

Each of these testimonials highlights the hard work, dedication, and expertise our team brings to every job. We’re incredibly thankful to our customers for their kind words and for choosing SERVPRO of Lee County to handle their restoration needs. Your trust and feedback mean the world to us, and we remain committed to providing top-notch service to every home and business we serve.

If you’ve recently worked with us, we’d love to hear your thoughts! Please feel free to leave a review on Google and let us know how we did.

Monthly Employee Breakfast

6/18/2024 (Permalink)

At SERVPRO of Lee County, we believe in the power of teamwork and the importance of showing gratitude for the hard work our team puts in every day. That's we come together for a special company breakfast every month. This tradition is more than just a meal; it’s a chance for us to slow down, connect, and celebrate our collective achievements.

We take this opportunity to acknowledge milestones, celebrate birthdays, and highlight standout performances. Whether it’s a team member who went above and beyond or someone celebrating a work anniversary, we ensure that everyone feels valued and appreciated.

These breakfasts not only strengthen our bonds but also remind us of a few of our core values—teamwork, gratitude, and excellence. At SERVPRO of Lee County, we’re not just colleagues; we’re #SERVPROfamily! 

"SERVPRO was a lifesaver."

6/2/2023 (Permalink)

We can tell you all about what it would be like to work with us, but our customers say it best. Here's what our customer, Julianna, had to say about her experience with SERVPRO of Lee County. 

"SERVPRO was a lifesaver. We came home to water pouring through the ceiling all over the first floor. Even though it was late in the day, a crew arrived within an hour and began cleanup. Cole and Daniel stayed long into the night to get out all the wet insulation and carpet padding, as well as to set up drying fans. They didn't leave till they were satisfied and we were satisfied that we had stopped any further damage. They returned on time the next morning and every morning after that to check on the progress of the drying units and check moisture levels throughout. SERVPRO's staff is so well trained. Their use of technology was amazing and each employee we dealt with on our case was more professional than I ever expected. All paperwork and documentation is shared freely, as well as contact information, even after hours. Jeremy was always pleasant and took the time to explain everything they were doing for us and patiently answer every question we had. I don't know what we would have done without these guys. We could not have done half of what they did or prevent all the mold and mildew that they did with their quick action and drying capabilities. I would highly recommend them to anyone that needs help with water damage!"

Thanks again, Julianna, for trusting us!

What Our Customers Say...

5/10/2022 (Permalink)

When you ask yourself, "Why SERVPRO?" You could visit our blog and our website and find a number of answers to that question. For this blog post though, we wanted to give you an opportunity to hear from a recent customer instead of us. 

Here is what Russell has to say, "SERVPRO of Lee County did an outstanding job in restoring my condo after it received extensive damage from a water leak. Ceiling, walls and hardwood floors were all affected. In addition to replacing damaged drywall and all flooring, painting the entire condo, replacing all baseboards and other miscellaneous repair work, SERVPRO also saved a wall from needing to be torn down, greatly reducing the time and expense it took to make my home livable again. My condo actually looks better now than it did before the water damage occurred! Thank you Sean, Bo, Cates, Gage, Cale, Susan, AJ and everyone on my mitigation/restoration team ... so many names to try and remember but named or unnamed, you all did a GREAT JOB. I appreciate every one of you and your professional SERVPRO services are highly recommended!"

Thank you, Russell, for your kind words about our team and your recent experience! 

Team Member Tuesdays

5/9/2022 (Permalink)

Do you follow along with us on your favorite social media? If not, you are missing out on being introduced to and learning more about each member of our team! Our team is what makes the SERVPRO family what it is and it has been so fun to be able to highlight them with this new series.

Every Tuesday, we are celebrating #TeamMemberTuesday on our social media by sharing more about one of our team members each week. 

You can follow along on Facebook, Instagram or Twitter. 

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

Meet Dehu: Our Elf on a Shelf

12/15/2021 (Permalink)

Meet Dehu!

We love to get in the Christmas spirit this time of year. In the past few years, we have been visited by Dehu, our Elf on the Shelf! Yep! He comes to visit us in Lee County, Alabama every year leading up to Christmas. He hides around our office and warehouse each night and waits for one our employees to find him the next morning.

We get so excited to be able to share his hiding spot each day during the week after he is found by a team member! If you're not already following us on social media, this is a great time to do so and to have something to look forward to each day. You can find us on Facebook, Instagram and Twitter. 

If you want to catch up on where he has been so far, we are only on day five! Come join us. 

Our Team is Always Learning

8/6/2021 (Permalink)

One Team!

Recently, our team took a trip to spend time with other SERVPRO marketing team members. They spent the day in Atlanta, Georgia learning together and from each other!

One of the best things about SERVPRO is that we are all one team, and we WANT to learn from each other. When you work with SERVPRO, you are working with a national network of over 1,700+ franchise locations from across the country. We are locally owned and operated, but love being able to have the opportunity to see what other franchisees across the country are doing and continuing to push ourselves to give our customers the best possible experience.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

2021 SERVPRO Convention

8/4/2021 (Permalink)

Once a year, all of the SERVPRO franchise owners and some of their team members get together for the annual SERVPRO Convention. In 2020, convention looked a little different. Due to the COVID-19 Pandemic, it was held virtually.

This year, we were fortunate enough to have a hybrid convention! Some of our owners stayed home and watched virtually, while some of the SERVPRO family went down to Orlando, Florida to spend time with each other and learn from one another.

Through general sessions, workshops and fellowship, our owners were able to gain knowledge that we are bringing back to our territory to better serve YOU.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

IIRC Certified Firm in Auburn, Alabama

5/24/2021 (Permalink)

Did you know that we are an IICRC Certified Firm? Let's talk about what that means for you!

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. For a brief overview, it consists of standards, certifications, and certified firms. As described on their website, their purpose and mission is;

"The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries."

As a consumer, IICRC allows you to have peace of mind when knowing who to trust in the restoration industry. We have to follow the industry guidelines and perform the scope of work that we have learned in our IICRC classes & continuing education. With the help of DryBook paired with the standards that IICRC puts out, DryBook tells us how much equipment we can set in a home. This depends on the size and how much material has been affected. Pretty cool, right?! We're right here in Auburn, Alabama to help YOU! Give us a call today.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Lee County Disaster Recovery Teams

5/24/2021 (Permalink)

SERVPRO of Lee County is locally owned and operated—so we’re a part of this community too. We are also part of a national network of over 1,700 Franchises, which enables us to respond quicker with more resources. For major storms and disasters, we can call upon special Disaster Recovery Teams strategically located throughout the country. They come to us right here in Lee County Alabama in the Auburn, AL & Opelika, AL area.

You can click here to read more about our Disaster Recovery Teams.

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable. 

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

Restore > Replace Mentality in Auburn, AL

5/24/2021 (Permalink)

We talk about it every few months on the blog because we know that it is important to YOU! Let's talk about content restoration.

SERVPRO of Lee County specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

• Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned. 
• Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

We know how much your belongings mean to you. They're more than just content; they're photos, they're your babies first outfit, they're memories. We understand that. That's why we pride ourselves on being able to do our best to Restore > Replace.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

Making Auburn, AL Certified: SERVPRO Cleaned

5/17/2021 (Permalink)

Certified: SERVPRO Cleaned is a defensive cleaning program that goes beyond janitorial or carpet cleaning, it’s a higher standard of clean. This is proactive viral pathogen cleaning that helps ensure the cleanliness of the restaurants, businesses and public spaces in the communities we all call home. Our SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills - always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

Are you interested in a free quote for our Commercial Services, or are you a Consumer who wants to learn more about the program? When you click on the previous text, it'll take you to a page to find out more about what we can do for your home or business in Auburn, Alabama. 

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

Continuing Education Credits in Opelika, Alabama

5/17/2021 (Permalink)

Did you know we offer continuing education courses? SERVPRO of Lee County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

• Water Damage Restoration
• Fire Damage Restoration
• Understanding Mold in the Restoration Industry
• Restorative Drying for Loss Control
• Mitigation Awareness Response Seminar (non-credit course)

We always post on our social media when we are hosting a Continuing Education course, so be sure to follow us on your favorite platform.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

A Moment of Silence

9/11/2020 (Permalink)

Today is 9/11. We are remembering those we lost on this day nineteen years ago & honoring the heroes. Please join us in a moment of silence.

Throughout the COVID-19 pandemic, we have been doing our best to help first responders feel safe as they keep all of us safe. For all first response vehicles, we have been offering towel surface wipe down and Microbial Misting throughout the vehicle at no cost to our first responders. Please call us today if you are a first responder in our area.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Serving Our First Responders. Serving Our Communities.

5/15/2020 (Permalink)

Last week, you could find our awesome employees working hard to clean, disinfect and sanitize for the City of Auburn's Sheriff Office. For all first response vehicles, we have been offering towel surface wipe down and Microbial Misting throughout the vehicle at no cost to our first responders. 

We've been sharing photos from our visits on our social media, so be sure to click one of the icons in the upper righthand side of our website to follow along with us on your preferred platform.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

*While supplies last *For all First Response Vehicles

Why SERVPRO for Proactive Cleaning

5/15/2020 (Permalink)

SERVPRO of Lee County is uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guideline for commercial spaces as well.

The CDC also recommends regular cleaning of the following areas/items: kitchen/food areas, bathrooms, schools/classrooms, offices, retail spaces, water fountains, shelving/racks, sales counters, carpets and rugs, stair handrails, elevators & escalators, playground equipment, and fitness equipment.

SERVPRO of Lee County is trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Here in Your Community. Here to Help.

5/8/2020 (Permalink)

During uncertain times, SERVPRO is prepared to help you when it matters most.

Responding during difficult times is what we do, it’s who we are and what we know. Right now, during this most unprecedented moment we share with you, we continue to answer the calls of our neighbors who need us most.

Our business remains open to you as our employees and services are essential during this coronavirus pandemic. If your home or business is in need of cleaning and sanitizing, or any of our core water and fire services, give us a call. We are here and ready to serve.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Keep Your Employees Safe

5/8/2020 (Permalink)

Encourage your employees to…

Practice Good Hygiene

• Stop shaking hands – use other noncontact methods of greeting
• Clean hands with sanitizer or wash their hands frequently
• Avoid touching their faces and cover coughs and sneezes
• Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
• Increase ventilation by opening windows or adjusting air conditioning

Be Careful with Meetings & Travel 

• Use videoconferencing for meetings when possible
• When not possible, hold meetings in open, well-ventilated spaces
• Consider adjusting or postponing large meetings or gatherings
• Assess the risks of business travel

Handle Food Carefully 

• Limit sharing food with others
• Strengthen health screenings for cafeteria staff and their close contacts
• Ensure cafeteria staff and their close contacts practice strict hygiene

Stay Home if…

• They are feeling sick
• They have a sick family member in their home

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Trained Professionals

5/8/2020 (Permalink)

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards. SERVPRO of Lee County is being called on by numerous home owners and property managers to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Free CE Seminars in August 2019

7/24/2019 (Permalink)

SERVPRO of Lee County is proud to  offer TWO free Continuing Education Seminars on August 14th, 2019. These seminars will be held at our office located at 17159 US Hwy 280 East in Smiths Station, AL, 36877. Please see below for details on the courses!

Cleaning and Restoring Smoke Damaged Contents (2 Credit Hours) - Course #6000040048 

• Registration Time: 9:30est/8:30cst
• Course Time: 10:00est/9:00cst
• 100% Attendance is REQUIRED in order to receive CE Credit for this course.

Restorative Drying for Water Damage (2 Credit Hours) - Course #27385 

• Registration Time: 12:00est/11:00cst
• Course Time:  12:30est/11:30cst
• 100% Attendance is REQUIRED in order to receive CE Credit for this course.

Class size is limited. Please reserve your spot by contacting:

Lynn Smith at (334) 821-4858 or lsmith@SERVPRO9392.com. 

We can't wait to see you at our office on August 14th. Please let us know if you have any questions. 

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858! 

We Will Miss You, Carlos!

3/24/2019 (Permalink)

Bo & Carlos are pictured above.

On Friday, March 22nd, we had an employee breakfast and celebrated years of hard work from a dedicated employee. Here at SERVPRO, you'll see us referring to our employees as our "SERVPRO Family" and we really mean that. Carlos has done just that. He's always come to work with a positive attitude and has always been a dedicated member of the team. It is hard to say goodbye, but we are thankful to have had him as a part of the SERVPRO family. 

“Carlos has worked with us for the past 6.5 years and has learned the business and done everything asked of him. He has the utmost pride in his work and pays attention to the details. Carlos has been a dedicated team member for us and we are truly going to miss him. We wish him nothing but the best.” Bo Bryan, Production Manager

Job File Coordinators

3/24/2019 (Permalink)

Here at SERVPRO of Lee County, we know that the last thing you're thinking about is the claims process when disaster strikes your home or business. That's why we help manage the insurance paperwork and process. Let's talk about what a Job File Coordinator is and what that means for you as our customer!

A Job File Coordinator performs tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. They also create preliminary estimates (and this is just to name a few of the many tasks that our amazing job file coordinators help us with on a daily basis).

But, what does this mean for you? This means that you'll have someone in our office who is your dedicated point of contact. They will monitor your job (by communicating with our production team) and work with your insurance company and make sure that you're kept up-to-date every step of the way. 

24/7/365

3/24/2019 (Permalink)

We know that Alabama storms don't wait for business hours. We know that water leaks don't wait for a weekday. We know that fires don't discriminate. That's why we are here for you 24 hours a day, 7 days a week, 365 days of the year. 

We are locally owned and operated. This means we are close by and ready to respond when disaster strikes your Lee County, Alabama, home or business. We have highly trained technicians and state-of-the-art equipment ready to respond and to properly clean and restore your house so that it feels like home again.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Here to Help

3/24/2019 (Permalink)

Joe Walden (Smiths Station's Fire Chief) and Jim Culpepper (Owner) pictured above.

At our Business After Hours event with the East Alabama Chamber of Commerce, we had a TV raffle to raise money for a local family who recently suffered fire damage at their home. That local family was the family of Smiths Station's Fire Chief Joe Walden. We raised $350 and matched that as a company to donate a total of $700 to his family. The attendee who won the television in the raffle asked for it to be donated right back to that family. Thank you to our generous community for helping us make this happen!

We also wanted to share a comment on our Facebook post from a former employee Lois, "I’ve been retired from this SERVPRO for almost 4 years and I am still proud to say, THAT’S MY TEAM!!
Best team ever!!" 

When we say SERVPRO family, we mean it. Thank to our local community for letting us help you all in your times of needs. We are so proud to serve this local community. 

Restore > Replace

3/24/2019 (Permalink)

Let's talk about content restoration. 

SERVPRO of Lee County specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

• Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned. 
• Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

We know how much your belongings mean to you. They're more than just content; they're photos, they're your babies first outfit, they're memories. We understand that. That's why we pride ourselves on being able to do our best to Restore > Replace.

First Responder Bowl

12/4/2018 (Permalink)

SERVPRO is proud to announce the inaugural SERVPRO First Responder Bowl being played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities like Lee County, Alabama, when the unexpected or the unthinkable happens. Kickoff for the event, televised by ESPN, is December 26 at 1:30 ET, featuring Boston College and Boise State.

The SERVPRO First Responder Bowl will honor first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers planned to distribute 10,000 complimentary tickets to verified first responders and their families who sign up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets are possible thanks to corporate sponsors like SERVPRO and individual fans who chose to “Sponsor a Responder” with a $15 donation when they purchase their general admission tickets.

“The SERVPRO First Responder Bowl is a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”