Why call SERVPRO of Lee County for water damage?

Name: SERVPRO of Lee County
Address: 17159 US Hwy 280 East, Smiths Station, AL, 36877
Telephone: (334) 821-4858

11/4/2021 (Permalink)

There are many reasons that you should keep our number in your phone in the case of a disaster, but in this blog, we're going to give you THREE reasons you should call SERVPRO of Lee County if your home or business is impacted by water damage.

The first reason is that we're here for you 24/7/365. We know that disaster is NEVER convenient, but we're here to help.

The second reason is that our highly trained technicians are ready to respond immediately to water damage at your Lee County, Alabama, property. Whether it is from major flooding or just a tiny leak underneath your kitchen sink, SERVPRO of Lee County has the experience, expertise, and training to restore your home or business quickly and properly.

The third reason... well, we want to share a recent comment on our Facebook page instead of telling you ourselves how happy our customers are. Cathy said, "A big thank you to Cole Brown and his team at SERVPRO of Lee County. Following a water loss at my home, Cole and his team responded immediately to assess the damage. Within minutes they were busy removing water, drying carpet. and removing flooring that couldn't be saved. They were extremely courteous and kept us fully informed throughout the process. I couldn't ask for better service. Thank you SERVPRO!!!"

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flooding in Lee County, Alabama? Here's our tips!

10/28/2021 (Permalink)

Every year on our blog, we like to share our tips on what to do and what NOT to do after flooding. Make sure to keep our number handy in your phone and know that if your home or business is impacted by water damage, you can give us a call 24/7/365.

After any water damage situation, your primary focus should be safety first:

Is it safe to stay in the house?
Electrical and "slip and fall" hazards are some of the most prevalent concerns.
Only do activities that are safe for you to perform.
Wet materials can be VERY heavy. Be careful!

What To Do After Flooding

Remove excess water by mopping and blotting.
Wipe excess water from wood furniture after removal of lamps and tabletop items.
Remove and prop wet upholstery and cushions.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Turn air conditioning on for maximum drying in summer.
Remove colored rugs from wet carpeting.
Remove art objects to a safe, dry place.
Gather loose items from floors.

What NOT To Do After Flooding

Don't leave wet fabrics in place. Hang furs and leather goods.
Don't leave books, magazines or other colored items on wet carpet or floors.
Don't use your household vacuum to remove water.
Don't use television or other household appliances.
Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

NPM 2021: Week Three "Low-Cost, No-Cost Preparedness"

9/14/2021 (Permalink)

Hello Lee County, Alabama! Welcome to Week 3 of National Preparedness Month 2021. This week is dedicated to Low-Cost, No-Cost Preparedness.

Thanks as always to Ready.gov for creating such great resources for us to share with our audience. Below are a few ways that you can make sure you're prepared for disaster for no-cost or low-cost.

Download or order your free preparedness products to help your family plan and prepare for the next emergency. www.ready.gov/publications
Drills aren’t just for your toolbox. Practice emergency drills with your family regularly.
Emergencies can happen anytime, and less than half of American families have a communication plan. Plan ahead: www.ready.gov/kids/make-a-plan
Make preparing fun for kids! Go on a scavenger hunt around your house for items you already have to add to your disaster supply kit. Follow this list: www.ready.gov/kit and see how many items you can check off!
Know what disasters and hazards could affect your area, how to get emergency alerts, and where you would go if you and your family need to evacuate. Visit: www.ready.gov/be-informed.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flood Preparation in Lee County, Alabama: Part One

9/1/2021 (Permalink)

Flooding can happen for a variety of reasons... whether that be rain, a storm surge, a dam that overflows, and the list could go on & on. We're going to do a three-part flood preparation series on our blog to help educate you on how to prepare now, survive during, and stay safe after. These resources are from Ready.gov.

This blog post is part one. Let's talk about how you can prepare now before a flood happens in Lee County, Alabama.

Know your area’s type of flood risk.
Visit FEMA’s Flood Map Service Center at https://msc.fema.gov/ portal for information.
Sign up for your community’s warning system. The Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio also provide emergency alerts.
If flash flooding is a risk in your location, monitor potential signs such as heavy rain.
Learn and practice evacuation routes, shelter plans, and flash flood response.
Gather supplies in case you have to leave immediately or if services are cut off. Keep in mind each person’s specific needs, including medication. Don’t forget the needs of pets. Obtain extra batteries and charging devices for phones and other critical equipment.
Obtain flood insurance. Homeowner’s policies do not cover flooding. Get flood coverage under the National Flood Insurance Program (NFIP).
Keep important documents in
a waterproof container. Create password-protected digital copies.
Protect your property. Move valued items to higher levels. Declutter drains and gutters. Install check valves. Consider a sump pump with a battery.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flood Preparation in Lee County, Alabama: Part Three

9/1/2021 (Permalink)

This is part three and the final post in our flood preparation series. This series covers how to prepare now, survive during, and stay safe after flooding. If you haven't read part one & part two yet, we highly recommend doing so.

In this blog post, we are covering how to stay safe AFTER a flood impacts your Opelika, Alabama home or business. This information is from Ready.gov resources.

Listen to authorities for information and instructions.
Avoid driving, except in emergencies.
Be aware that snakes and other animals may be in your house. Wear heavy gloves and boots during clean up.
Avoid wading in floodwater, which can contain dangerous debris and be contaminated. Underground
or downed power lines can also electrically charge the water.
Use a generator or other gasoline- powered machinery ONLY outdoors and away from windows.
Be aware of the risk of electrocution. Do not touch electrical equipment
if it is wet or if you are standing in water. If it is safe to do so, turn off the electricity to prevent electric shock.

We hope this short series has helped you consider how you will plan and react during & after a flooding event happens in Lee County, Alabama. What should we cover in our next series? DM us on social media and let us know what you'd like to learn more about.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Speciality Drying Equipment in Auburn, Alabama

8/5/2021 (Permalink)

As a water restoration specialist, our job is to mitigate and save as much as we possibly can when water damage strikes your Lee County home or business. We focus on drying and saving rather than removing and replacing. Since this is our focus, we have several pieces of specialty drying equipment that can dry out even the most water bound areas.

For example, we have what we call a mat system. If you have real hardwood floors in your home and you sit on a subfloor, this mat system is perfect for you if your wood floors get wet. We can actually dry the floors, dry the subfloor, and lay the floors back down to their original state should they ever have water damage. This has saved the insurance companies thousands of dollars over the years because the wood floors do not have to be removed.

Another great piece of equipment is our cabinet injectadry. This equipment is what we use to dry out hardwood cabinets. When these get wet, we can set the cabinet injectadry and dry the cabinets out so we do not have to remove them! Pretty cool, right?

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

NPM Week 3: Prepare for Disasters

9/15/2020 (Permalink)

September is National Preparedness Month (NPM) and we're sharing resources from our friends at Ready.gov all month long. If you haven't seen previous weeks blogs, scroll down on our blog page to catch up.

This week is #3! The topic for this week is "Prepare for disasters."

This week's advice will depend on where you live. The most important piece of advice this week is to sign up for emergency alerts. You'll want to make sure that you will be notified when a disaster is going to impact your local community. Click here to check out multiple ways you can receive Wireless Emergency Alerts (WEAs).

We're also including four different disasters you can prepare for depending on your area.

If you live in an area that is prone to earthquakes, consider making improvements to your building to fix structural issues that could cause your building to collapse during an earthquake.
If you live in an area prone to wildfires, create a defensive space around your home by clearing debris or articles that could easily fuel the flames.
If you live in an area prone to hurricanes, install shutters for all your windows.
If your area is prone to flooding, keep important documents in a waterproof container. Also, protect your property by purchasing flood insurance.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flood Safety

9/11/2020 (Permalink)

What should you know about flood safety? Thanks to Ready.gov for compiling these great resources for us to share with our customers!

What you should know about Flood Safety

Make a family emergency communication plan and include pets.
Have emergency supplies in place at home, at work, and in the car.
Check on your neighbors to make sure they’re okay.
Know what to do before, during, and after a flood.
Flood insurance takes 30 days to take effect, so purchase now to protect your family!
Listen to local officials by radio, TV or social media.
Evacuate when advised by authorities or if you are in a flood or flash flood prone area.
If you are on high ground above flooded areas, being prepared to stay where you are may be the best protection.
Never drive or walk through flooded streets; Turn Around, Don’t Drown! Do not go through flood waters.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Make A Plan for NPM 2020

9/4/2020 (Permalink)

Our topic for NPM 2020 this week is to make a plan. Those four steps can make a huge difference when disaster strikes. There are so many types of disasters, but water damage can be related to numerous disasters. Make it your goal to make a plan this weekend by going through these four steps with your household. You can find additional information on Ready.gov by clicking here.

Step 1: Put a plan together by discussing questions to start your emergency plan.
Step 2: Consider specific needs in your household.
Step 3: Fill out a Family Emergency Plan.
Step 4: Practice your plan with your family/household.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Safety During Summer Camping

7/14/2020 (Permalink)

Many seeking a vacation in our COVID-19 era summer are deciding to spend the weekend camping with family where they can easily distance themselves from others. There are numerous safety risks that you should keep in mind during camping, but one that isn't talked about enough is the risk of flooding. Weather.gov gives many reminders online about flooding, but their camping reminder is an important one to share here on our blog. Are you planning to camp or hike near a stream or river? Remember that it doesn’t have to rain directly over you for there to be flooding. If you notice even a slight rise in water level, seek higher ground immediately!

If your home or business is impacted by flooding, don't hesitate to give us a call. We're available 24/7 to help you through the disaster.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flooding Tips

7/14/2020 (Permalink)

There are some blogs that we share every year because we think they are so important. The topic of what to do & what not to do after flooding is one that we will consistently share with our followers to ensure that you can handle the situation safely. Let's get into the tips!

What To Do After Flooding

Remove excess water by mopping and blotting.
Wipe excess water from wood furniture after removal of lamps and tabletop items.
Remove and prop wet upholstery and cushions.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Turn air conditioning on for maximum drying in summer.
Remove colored rugs from wet carpeting.
Remove art objects to a safe, dry place.
Gather loose items from floors.

What NOT To Do After Flooding

Don't leave wet fabrics in place. Hang furs and leather goods.
Don't leave books, magazines or other colored items on wet carpet or floors.
Don't use your household vacuum to remove water.
Don't use television or other household appliances.
Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flood & Water Damage

6/20/2020 (Permalink)

A common cause of water damage is flooding. In Alabama, we can find our home or business being impacted by flooding due to the summer storms. Let's talk about the difference between a Flood Watch and a Flood Warning. We're sharing the below information from our friends at the National Weather Service (NWS).

What is the difference between a Flood Watch and a Flood Warning issued by the National Weather Service?

Flash Flood Warning: Take Action! A Flash Flood Warning is issued when a flash flood is imminent or occurring. If you are in a flood prone area move immediately to high ground. A flash flood is a sudden violent flood that can take from minutes to hours to develop. It is even possible to experience a flash flood in areas not immediately receiving rain.
Flash Flood Warnings are changing to an Impact-Based format to improve public response. Read the factsheet.
Flood Warning: Take Action! A Flood Warning is issued when the hazardous weather event is imminent or already happening. A Flood Warning is issued when flooding is imminent or occurring.
Flood Watch: Be Prepared: A Flood Watch is issued when conditions are favorable for a specific hazardous weather event to occur. A Flood Watch is issued when conditions are favorable for flooding. It does not mean flooding will occur, but it is possible.
Flood Advisory: Be Aware: An Flood Advisory is issued when a specific weather event that is forecast to occur may become a nuisance. A Flood Advisory is issued when flooding is not expected to be bad enough to issue a warning. However, it may cause significant inconvenience, and if caution is not exercised, it could lead to situations that may threaten life and/or property.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

What Does IICRC Mean?

6/20/2020 (Permalink)

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. For a brief overview, it consists of standards, certifications, and certified firms. As described on their website, their purpose and mission is:

"The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries."

As a consumer, IICRC allows you to have peace of mind when knowing who to trust in the restoration industry. We have to follow the industry guidelines and perform the scope of work that we have learned in our IICRC classes & continuing education. With the help of DryBook paired with the standards that IICRC puts out, DryBook tells us how much equipment we can set in a home. This depends on the size and how much material has been affected. Pretty cool, right?! Give us a call today if your home or business has been impacted by water damage!

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

1-4-8? What Does That Mean?

6/9/2020 (Permalink)

For any job we get called into, we have a policy know as "The 148 Policy." We've got 1 hour to to get into contact with you and set up a time to be there. We've got 4 hours to be on site at your disaster- big or small. And we've got 8 hours to brief the team and get started on getting your home or business back to "Like it never even happened."

This policy helps us hold ourselves accountable and ensure that every customer gets the same treatment and can count on the same phenomenal service that we pride ourselves on. This means that when you call us when water damage strikes your Lee County home, you can trust us to be there quick.

24 hours a day, 7 days a week. Give us a call.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Technology Helps Dry Your Lee County Home

7/1/2019 (Permalink)

Being a part of a franchise system is truly amazing (as if we don't mention the SERVPRO family enough). Through this system, we have specific resources that help us be consistent with following the SERVPRO system.

Let's start with DryBook! We have a program called DryBook that our technicians use out on the job site.Through DryBook, all of the paperwork, pictures, and information is captured electronically. This allows our technicians to not have to worry about paper and pen and update real time! This means that the minute that they hit save, our team at our office can pull up that customers file and make sure they have everything that they need to send to the insurance company.

We also have Workcenter Office. This program helps us track our jobs and ensures that we know the exact duration of the job.

With the combination of these two softwares, DryBook and Workcenter Office, we can accurately tell a story for the insurance company!

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

What's a SERVPRO First Responder?

6/24/2019 (Permalink)

Did you have a pipe burst or a water heater leak? Please give us a call so we can send out a first responder to look at the damage that the disaster has left behind.

Our first responders are trained to be able to assess any situation that they might run into. We like sending a first responder out because they can give us an accurate description of what is going on and what our team will need to start performing the work and getting you back to "Like it never even happened." The first responder will assess the situation, meet with you to discuss their findings, and take pictures to document all of their findings. This also gives the insurance information for your claim so that they know what it looked like before any mitigation work even began.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Reconstruction After Water Damage in Lee County

6/22/2019 (Permalink)

You've heard us say, "Like it never even happened.” We are happy to announce that we are ready now, more than ever, to ensure that when you truly believe. With the addition of our construction manager, Roger Dix, we are ready to handle your fire or water loss from start to finish. Recently, we moved Bo Bryan over to the reconstruction arena. Bo and Roger have both been busy meeting with customers and finding out how we can help them get their house back together. HOWEVER, we are a mitigation first company. Our main goal is to mitigate and save as much material as possible and we will never go away from that. But, if there are some materials that we do need to remove, please know that we have Roger and Bo ready to meet with you and truly make it “Like it never even happened.”

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Flooding Tips

5/30/2019 (Permalink)

After any water damage situation, your primary focus should be safety first:

Is it safe to stay in the house?
Electrical and "slip and fall" hazards are some of the most prevalent concerns.
Only do activities that are safe for you to perform.
Wet materials can be VERY heavy. Be careful!

What To Do After Flooding

Remove excess water by mopping and blotting.
Wipe excess water from wood furniture after removal of lamps and tabletop items.
Remove and prop wet upholstery and cushions.
Place aluminum foil or wood blocks between furniture legs and wet carpeting.
Turn air conditioning on for maximum drying in summer.
Remove colored rugs from wet carpeting.
Remove art objects to a safe, dry place.
Gather loose items from floors.

What NOT To Do After Flooding

Don't leave wet fabrics in place. Hang furs and leather goods.
Don't leave books, magazines or other colored items on wet carpet or floors.
Don't use your household vacuum to remove water.
Don't use television or other household appliances.
Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging

Lee County Summer Storms

5/30/2019 (Permalink)

Alabama summer storms will happen in Lee County. We're here to remind you that we're the number to call when your home or business is affected by flooding from storm damage.

Do you know what to do in the case that this disaster happens to you? Before we get into a short checklist, save our number in your phone so you can easily give us a call if you find yourself in this situation because we are here to help. You can reach us at (334) 821-4858.

First, call your insurance agent.

Second, be careful when you decide to enter your home. Water damage can seriously damage the structure of your home and we want to make sure that you are safe. Once you are inside, continue to move around carefully and be aware of your surroundings. Don't go inside the home if you can see structural damage from the outside. We want you to stay safe!

Third, document everything. Take photos of your own of everything that is going on. You may also consider beginning to take an inventory of the damaged items. Once we arrive, we'll take it from there.

Fourth, don't use appliances in the affected areas and keep power turned off to those areas of your home until an inspection can be done to ensure it is safe for you to do so. Even in the smallest flooding scenario, you could be at risk for a fire if it is behind your appliances.

Last but not least, give us a call quickly so we can quickly mitigate your loss!

Here's How It Works

5/30/2019 (Permalink)

Way back in the beginning of our blogging days, we took you through the process of what to expect when you give us a call after water damage. We thought it was time to share this information with you all again!

Water damage, small or large, is stressful enough by itself and we understand that here at our SERVPRO office. We want to help you through this process as quickly and as easily as we can. Here are a few steps that we take to ensure that you are well taken care of:

Step 1: You give us a call. We will guide you through the crisis and may ask several questions to help us better understand the equipment and resources that we will need for your job.

Step 2: Inspection and assessment. We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3: The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4: Drying and dehumidification. We use specialized equipment to remove the remaining water that is harder to access. Our trained Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5: Cleaning and sanitizing. We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6: Restoration. Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

You can trust us to get the job done right. Give us a call today.

SERVPRO of Lee County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-821-4858!

Alabama Summer Storms & Flooding

7/3/2018 (Permalink)

Alabama summer storms will happen in Lee County. We're here to remind you that we're the number to call when your home or business is affected by flooding from storm damage.

Do you know what to do in the case that this disaster happens to you? Before we get into a short checklist, save our number in your phone so you can easily give us a call if you find yourself in this situation because we are here to help. You can reach us at (334) 821-4858.

First, call your insurance agent.

Second, be careful entering your home. Water damage can seriously damage the structure of your home and we want to make sure that you are safe. Once you are inside, move around carefully and be aware of your surroundings.

Third, document everything. Take photos of your own of everything that is going on. You may also consider beginning to take an inventory of the damaged items.

Fourth, don't use appliances in the affected areas and keep power turned off to those areas of your home until an inspection can be done to ensure it is safe for you to do so.

Last but not least, give us a call quickly so we can quickly mitigate your loss and clean it up to reduce the potential for mold damage.

Here's to enjoying our summer! If you have any fun plans, we'd love to hear about them on our social media. Have a great week.

Flooding At School

5/2/2018 (Permalink)

Get it?

Quite some time ago, a pipe burst at one of our local high schools and caused major water damage. We wanted to make sure that we took the time and wrote a blog about it. Not only did we work through the night to get the job done to get the school back to "Like it never even happened." but we even got to ride along in their homecoming parade (see the photo for their great pun).

We love being able to serve our local communities. As summer rolls in slowly but surely, make sure to give us a call for any of your Lee County schools. We're here to help. You can give us a call at (334) 821-4858. We'll be waiting to get you scheduled.

Our 148 Policy

5/1/2018 (Permalink)

Last year, we wrote a blog covering our 148 policy but we thought reposting a blog to refresh our followers would be perfect since it is so important to our business. For any job we get called into, we have the 148 policy. We've got 1 hour to get into contact with you and set up a time to be there. We've got 4 hours to be on site at your disaster- big or small. And we've got 8 hours to brief the team and get started on getting your home or business back to "Like it never even happened."

This policy allows us to not only hold ourselves accountable but to give all of our employees a base to go off of to ensure our customers are all getting the best customer service possible. You can count on the same phenomenal service that we pride ourselves on.

24 hours a day, 7 days a week. Give us a call for your disaster big or small, Lee County.

What Happens After You Call?

4/27/2018 (Permalink)